Perishable goods notice
The Feeder Co sells frozen whole-prey feeder products. Because these are perishable frozen items, our returns policy differs from that of non-perishable goods. Please read it carefully before ordering.
How we pack & ship
Every order is packed in insulated packaging with ice packs and dispatched to keep the products frozen in transit. On rare occasions, extended courier delays outside our control may affect the condition of an order on arrival.
Damaged or thawed on arrival
If your order arrives thawed, damaged or not as described, please contact us at info@thefeederco.co.za within 24 hours of delivery, with:
- Your order number
- Clear photos of the packaging and the affected products
We will assess each case individually and, where a fault on our side is confirmed, offer a replacement on your next order or a refund.
What we cannot accept
- Returns of frozen products that have been accepted, thawed or refrozen after delivery — for health and food-safety reasons we cannot resell or take back perishable prey.
- Claims made more than 24 hours after delivery.
- Issues caused by an incorrect or incomplete delivery address supplied at checkout, or by a failed delivery where no one was available to receive a frozen parcel.
Cancellations
Orders can be cancelled for a full refund any time before they are dispatched. Once an order has been packed and handed to the courier it cannot be cancelled, as it is already frozen and on its way.
Refunds
Approved refunds are processed to your original payment method. Please allow a few business days for the funds to reflect, depending on your bank.
Questions? Email info@thefeederco.co.za.